Everyone to whom much was given, of him much will be required, and from him to whom they entrusted much, they will demand the more.
Today I would like to take you through the difference between macro leadership and micro-managing, and how they’ve been crucial in shaping my business.
I was going into town the other day with Jenna and the kids, and I had an epiphany.
Leadership is a lot like baking a pie. Let me explain.
On the way to Becca’s Chop Shop (huge shout to Becca!) for my son’s haircut, I was driving past the house of someone I knew. He is someone who would fall under the ‘I’ category in the Disc framework.
People from this category are really influential, but at the same time, not really driven.
This basically means they lack structure in their routine.
In my head I was thinking, ‘’Man I wish I could work with this guy, he is really great’’ but deep down I knew we just wouldn’t work out.
It’s been that way when it comes to working with anybody from that ‘I’ category for me.
The question I found myself asking is why is this the case?
As I was thinking I realized that ”Leadership is like baking a pie”.
Jenna turned over and saw me have this light bulb moment and asked me what I was smirking about.
I told her with a straight face ‘‘leadership is like baking a pie’’, and instantly it grabbed her attention.
Think about it.
What separates a successful business from a mediocre one, is the breakdown of macro-level leadership within it.
Now I am a BIG PICTURE leader. I love thinking big and opening a bunch of loops. That really gets me excited.
Makes my engine rev, if you will!
What I need is to have a group of macro-leaders on my team who get the big picture, but who don’t necessarily have to be as excited as I am about it.
We just celebrated some holiday and there sure have been a lot of us stuffing our faces with delicious pies this season.
So, I am going to use this pie analogy to explain what macro leadership is.
Besides, who doesn’t love a good pie.
Macro leaders at each level are what create the levels of success the business will end up having.
‘‘Behind every great pie, is the leader who had the vision behind making it’’.
Print that on a t-shirt!
In all seriousness though, the big-picture leaders are the ones who are going to answer the question: What kind of pie are we going to make? Where is the business going?
This leader decides the kind of pie the team is going to work together to create.
Whether it’s an apple pie, a peach pie, or even a ‘mince-meat pie’, yes it’s a real thing, shout out to Grandma Greer for making the best mince pies EVER!!!
It’s important, in those moments, to have a leader that can and will decide the big picture stuff. They give the team a common vision to work towards and help to make sure that each team has what they need to succeed.
Generally, these are high ‘D’ individuals (if you refer to the DISC framework I talk about).
The first leader that follows in the chain of command, leads by making the crust. Or laying the foundation if you will.
Every great pie starts off with a great crust. This leader needs to know what kind of base the pie needs to have to take it to the next stage.
They take us from having a vision to executing the foundation. Whether that’s by making a graham cracker crust or picking dough.
It’s important to communicate the vision clearly with this leader. You then avoid a situation where the leader makes the wrong base for the wrong pie.
You wouldn’t want to eat a pumpkin pie with a doughy base now, would you?
Think about it, can you build a skyscraper on the same foundation that you build a playhouse on?
So yes this Macro-Leader needs to know the whole vision in order to truly succeed.
The second leader in this chain of command is in charge of the filling. Again, it’s important that the big picture is communicated well here too.
They have a team who begins to create the elements of the pie.
They go even deeper to understand the small details behind making the pie great, even stuff like how the pie is going to be served.
The next set of leaders covers the topping. It’s crucial to take care of each element in the process in order to make the final product great.
Take a pumpkin pie, for example, I would argue that the most loved topping for it would be whipped cream. Replacing that would change the outcome entirely.
The fourth set of leaders are the ones baking this delicious dessert. They need to see the big picture as well because they will be setting the temperature, figuring out how long to keep it in the oven, and how it’s going to be served.
If they only see the crust and not the filling, how will they know what’s in the pie to know how long to cook it??????
Now we are nearly there!
The final set of leaders takes care of serving the pie. The final step is to cut it up and pass it out to be enjoyed. Maybe even serve a little ice cream with it if you really want to over-deliver!
Can you see the importance of communicating the big picture to each level of macro-leaders to ensure that the pie turns out great?
We go from an IDEA to EXECUTION – with a sweet finish – all through the help of macro-leaders.
Let’s take a real-life application of this illustration. www.DOTDocs.com (shameless plug I know) offers a platform that makes it so simple for businesses to track the compliance of their drivers and their entire DOT program.
It’s an organized dashboard that allows businesses to quickly get into compliance. When we say that we take the complexity out of compliance. We take the statement seriously.
A salesperson who is not aware that our best clients run trucks in their business might end up pitching our platform to doctors who wouldn’t be able to use it. they might get excited about being able to track compliance.
Ok, I know no one gets excited about compliance, except for the experts here at Eclipse DOT. We quite literally eat, breathe, and live this stuff. And yes good thing for you it does get us excited!!!!
There is a huge DISCONNECT between the service the salesperson sold the doctor, and who it is built for.
Coming back to the pie analogy, if the macro-leader baking it thinks he’s baking a cheesecake and sets the oven at 325 degrees, for 45 mins but in reality, it’s actually an apple pie. The pie that will eventually come out of the oven would not be GREAT. It might be edible, it might not even be that.
But most definitely it will not be GREAT!
This is why communication across all levels is crucial. One team could compromise the entire operation.
So many people fail to get this point.
Leadership is about every person on the team succeeding. It’s not solely for just the big picture folks like me to run the entire operation.
In my opinion, you don’t have to have the title of a leader, supervisor, manager, or even foreman to act like one.
Coming back to the whole DISC framework and the friend’s house I passed by… I swear I wasn’t just ranting!
Ok, maybe I was! Just a little. lol
High ‘I’ people need macro-leaders to guide them on what to do because they are not super organized. But they are GREAT with people. That’s what makes them successful.
High-D people on the other hand keep bouncing around from one shiny object to the next, to the next, to the next, to the next…….
And this might stop them from getting the success they desire. They need to surround themselves with OUTSTANDING Macro-Leaders to help them accomplish the bigger picture.
You need to have macro-leaders who can bring balance to the team with their different strengths.
If you don’t have a big-picture guy or gal, go find one!
If you don’t have Macro-Leaders on your team to help you accomplish your big goals, then go find them.
You might consider hiring a mentor to coach you into being the leader your team needs.
Ultimately, it’s not about being a micromanager – whom everyone secretly despises – but being a MACRO-LEADER who can carry the team towards the BIG PICTURE.
Think about how you can empower the Macro-Leaders around you.
What can you do to help those around you who are in a leadership position?
Take a moment to pray for the leaders that you can think of.
Lord, today we come to you with a new vision of leadership. We come to you knowing that we all have a place in the world and that you have designed us specifically for a reason. You made us perfect to be who we are. Some of us are designed to run billion $$ companies. Some of us were designed to be the best parents in the world. While others were designed to be gymnasts, and others the best mechanics. You designed us for a reason and we are grateful for your purpose! Today God, we ask that you would give us the wisdom and insight to be the person you need us to be. Please help us to be better than we were yesterday and to grow closer to you in everything that we do.
We ask all these things in your Precious Son’s Name
A Little More
As I sit here writing this I am deep in reflection over what has happened over the past year.
Let’s see, I just turned 37. To my kids, I am old as dirt. To my parents, I am still just a kid!
A year ago…..
I was thinking about getting my pilot’s license.
Considering hiring one more person for our company
Thinking that we should be building more onto our software
Getting ready for our first trip out of the States
Jenna & I were preparing for our first alone trip in the last 17 years
We were considering bringing on more customers
Looking for a GREAT way to honor our current clients
Those were just a few of the things that we were doing this time last year. HOLY cow, did a lot happen over the past year!!!!
So here is a short recap of what we accomplished!
Hired 5 new people into our company
Took a trip to Cancun, Mexico
Got to see Tony Robbins in person
Grew our company to help 10x more clients
Created an online learning system that is fully automated
Launched a course that helps people raise their personal value
Started a podcast Leading From The Middle Of The Pack
Bought a Plane!
Got my Multi Engine Pilots License
Took a family trip just about every month
I could just keep going because we did so much this past year. And there were lots of things that we did that I never even dreamed were possible.
That’s the thing with God; he has bigger things in store for us than we realize.
He knows us and knows what we are capable of.
I believe that everything happens for a reason.
Lord, today we come to you with HAPPY hearts. We are so grateful that you give us the opportunity to change the lives of those around us. We are grateful that you give us the wisdom to change our lives and the lives of those around us. And you make it so simple. We can do it with a single smile. God today I would ask that you help us to smile more. The next time we see someone down, help us to smile for them. The next time we are down, help us to remember that you gave us the best gift ever. The ability to know you, your son, and the holy spirit. God, we are so grateful for everything you give us.
We ask all these things in your Precious Son's Name
A Little More
The other day I got a call from one of our clients.
I love talking to our clients so I always smile when I answer the phone.
“Hey Dan, one of my drivers is pulled over and they are saying that our permit doesn’t cover what we weigh. Isn’t that why we hire your team to make sure that these things don’t happen!”
My smile immediately vanished.
I was shocked because my team is amazing. and it’s not like them to miss something like 20,000 lbs on a permit.
So, I asked him, “Who have you been working with, and who was the one who called our team to get the permit?”
To get to the bottom of the problem I needed the details.
They gave me the details.
My next call was to my team. Then after I got the details I got them started on getting new permits to get the problem fixed. I’m a solutions guy, not an excuses guy.
But I NEED to know the real reason why it happened so that we can fix the issue.
My next call was to the driver so that I could see exactly what happened.
I knew he was going to be upset. He was pulled over and they were going to give him a HUGE ticket. I wouldn’t be happy either.
I made sure not to smile when I made the call. I had a serious look on my face. As we chatted I learned that he was the person who gave his weight to our team. I asked where he got the weights from and how in the world they were off by over 20K lbs!
That’s when he told me that he might have gotten the wrong scale ticket from the weigh station where he originally weighed.
Immediately my heart leapt with joy, this is NOT our fault!
Now to get the problem resolved and get this driver back on the road was my only goal. I was not going to assign blame or make anyone feel bad.
Hey, we all make mistakes. I do it multiple times every single day.
The owner of the company shot me a text. I'm getting permits from the big guys. They won’t make these mistakes that cost me time and $$$$$.
No problem. Let me know if you need anything. We are here to help.
After they called the “BIG Guys” they called me about 30 minutes later.
Hey, we can’t get an Idaho permit until Monday. It’s Friday night. And we need to drop this load off tomorrow afternoon.
I told him that I would NOT make any promises.
But my team went to work!
We got the permits that the “BIG Guys” couldn’t get.
My team had the Idaho permit in less than 20 minutes. For the right weight this time.
Here’s the point of all this.
When things don’t go right, smile. I have taught my whole team this.
That right there is how we got the permits. They smiled as they worked and it didn’t take any time at all.
Ok, there might be a little knowledge that went into this too. Lol
Next time you need anything DOT, don’t call the “Big Guys” , call the team who can get it done!